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Spooky room with empty desktop

On the Curse of Knowledge and the need for a glossary

Smolek has created a glossary of terms and abbreviations that may appear in the company's communication. Although everyone who writes for Smoltek does their best to explain in layman's words, technical terms inevitably creep into the text and make it difficult to read. This is due to a cognitive bias known as the Curse of Knowledge. This is the subject of this column, published on the spookiest day of them all – Halloween.

Greet­ings, dear readers!

At Smol­tek, we have more PhDs per square meter than most places have cof­fee mugs. And with great know­ledge comes a pecu­li­ar chal­lenge. It’s called the Curse of Know­ledge. And no, it’s not the title of the next big hor­ror flick.

Let’s dial it back to 1990 when a research­er named Eliza­beth New­ton at Stan­ford set up a play­ful exper­i­ment. She had people tap out the rhythm of a famil­i­ar song on a table (like “Happy Birth­day”), and oth­er people guessed the tune.

Now, as the tap­per, with the song’s melody play­ing clearly in their mind, it seemed easy to nail the tune, right? They assumed the guess­ers would nail it about 50 per­cent of the time.

The real­ity?

A mere 2.5 per­cent guessed cor­rectly. Talk about lost in translation!

This exper­i­ment was a fun glimpse into the Curse of Know­ledge. Once we know some­thing intim­ately, like a catchy tune or, in Smoltek’s case, techy terms, it’s tricky to remem­ber what it’s like not to know it. Our thoughts waltz seam­lessly with advanced terms and abbre­vi­ations, leav­ing oth­ers to won­der if we’re speak­ing in some spooky lingo.

So, yes, this curse haunts the tal­en­ted cor­ridors of Smol­tek. As we pen down our insights, some­times a rogue tech­nic­al term or elu­sive abbre­vi­ation slips in, like an unex­pec­ted guest at a party.

But worry not, dear read­er! We’ve whipped up a potion to dis­pel this ghostly jar­gon. For every term that might leave you feel­ing you’re read­ing a spell­book, we have craf­ted an explan­a­tion. You can find them all in our gloss­ary. Think of it as our way of keep­ing the com­mu­nic­a­tion spir­its friendly.

Learn more about the Curse of Knowledge

The Curse of Know­ledge is a cog­nit­ive bias that occurs when an indi­vidu­al with a deep under­stand­ing of a sub­ject unwit­tingly assumes that oth­ers pos­sess a sim­il­ar level of know­ledge. This can lead to mis­com­mu­nic­a­tions and mis­un­der­stand­ings. Coined by eco­nom­ists Colin Camer­er, George Loewen­stein, and Mar­tin Weber, the term was first intro­duced in the Journ­al of Polit­ic­al Eco­nomy in 1989.

Eliza­beth Newton’s 1990 exper­i­ment is a clas­sic illus­tra­tion of this bias. Her study revealed how a person’s know­ledge sig­ni­fic­antly influ­ences their expect­a­tions of oth­ers’ under­stand­ing, often lead­ing to over­es­tim­at­ing what is com­monly known. To coun­ter­act this bias, it’s cru­cial to act­ively sim­pli­fy explan­a­tions, avoid jar­gon, and seek feed­back to ensure your mes­sage is under­stand­able to a broad­er audience.

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